Senior Content Designer

About this role

<p data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">About Us:</strong></p> <p id="p-rc_22f5dbaece6b7d09-108" data-path-to-node="5"><span data-path-to-node="5,0">Moniepoi<span class="citation-45">nt Group is a financial technology company digitizing Africa’s real economy by building a financial e</span><span class="citation-44 citation-45 citation-end-45">cosystem for businesses, providing them with all the payment, banking, credit and business management tools they </span><span class="citation-44 citation-end-44">need to succeed</span></span><span data-path-to-node="5,2"><span class="citation-43 citation-end-43">. At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that</span> redefine our industry</span><span data-path-to-node="5,4"><span class="citation-42 citation-end-42">. We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway, etc</span></span><span data-path-to-node="5,6"><span class="citation-41 citation-end-41">. We leverage artificial intelligence and data to make our decisions, but a</span>lso have the technology and data-driven best practices used to support our businesses</span><span data-path-to-node="5,8">.</span></p> <p data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">About this role:</strong></p> <p>As a Senior Content Designer, you take ownership of the quality and strategic direction of content across your squad or product area. You bring expert content design judgment, deep user insight, and a collaborative mindset to shape product experiences that are clear, inclusive, and emotionally engaging. You support junior content designers, influence cross-team content strategy, and play a vital role in driving alignment across product, design, and engineering. You display an exceptional grasp of design thinking and content design expertise and are comfortable delivering well-thought out ideas to senior stakeholders and driving content design strategy each day.&nbsp;</p> <p><strong>What you’ll do&nbsp;</strong></p> <ul> <li>You are responsible for end-to-end content design strategy and execution on a project, from discovery through delivery, launch, and ongoing iteration.
</li> <li>Partnering closely with product managers, product designers, and engineers to embed content strategy in product discovery and delivery, shaping scope, trade-offs, and sequencing.
</li> <li>Define for exceptional, accessible, and inclusive content that builds trust, clarity, and meaningful user engagement.
</li> <li>Comfortable wireframing and prototyping and delivering your work in Figma, with clear rationale, adhering to a design systems and content design principles. 
</li> <li>Define content design strategy that aligns with business objectives and technical feasibility, ensuring content is not just clear but emotionally intelligent and on brand.
</li> <li>Craft high-quality content for complex product flows, interface text, microcopy, error messaging, help content, and documentation, setting the bar for tone, clarity, and consistency.
</li> <li>Take a strong role in qualitative and quantitative research methods (user interviews, usability tests, A/B experiments, content audits, analytics) using insight as a core design input.</li> <li>Collaborate deeply, proactively shaping product direction, surfacing trade-offs, and influencing delivery approaches.
</li> <li>Drive the evolution of content design style guides, working closely with brand, marketing, and communications teams.</li> <li>Design thoughtful content that enhances usability, emotional impact, and user satisfaction.</li> <li>Balance speed and rigour with strong judgment on when to ship versus polish, especially on complex or fast-moving environments.
</li> <li>Support junior content designers on the team and supports in terms of stakeholder management.&nbsp;</li> <li>Lead alignment and collaboration across teams and stakeholders, clearly communicating content design rationale and facilitating strategic working sessions.</li> <li>Set a high standard for product teams, fostering a culture of sound content design practices, constructive feedback, and shared accountability.
</li> <li>You are able to justify content design decisions to senior stakeholders with clear rationale and delivers work in a standardised format that you help to evolve. You are able to deliver multiple variations, informed by insights and can confidently explain the pros and cons of particular solutions. 
</li> </ul> <p><strong>What you need to succeed</strong></p> <ul> <li>5+ years of experience working as a content designer.&nbsp;</li> <li>You are incredibly comfortable with the design aspect of content design – understanding this role is deeper than 'just words'.</li> <li>Strong stakeholder management skills are a must for this role.&nbsp;</li> <li>You must be able to work in a fast-changing environment where processes are still being defined.&nbsp;</li> <li>Exceptional knowledge of content design principles and end-to-end product thinking.&nbsp;</li> <li>Experience with A/B testing, UX metrics, and data interpretation and the ability to drive your own research initiatives.&nbsp;</li> <li>Exceptional product intuition - understanding user needs, business constraints, and technical feasibility.</li> <li>Good knowledge of Figma - how to collaborate, create prototypes, and work to produce agile solutions quickly, with little to no help.&nbsp;</li> <li>Experience using AI a plus. Great if you’ve built workflows/tools using AI.&nbsp;</li> <li>Excellent knowledge of working in cross-functional teams. Able to advocate for content design across various company areas and embed content design early in product planning.&nbsp;</li> <li>Actively contributes to a content design system, creating reusable patterns and components &nbsp;</li> <li>Experience in fintech or SaaS environments is a strong advantage.</li> <li>Strong communication skills - able to explain the “why” behind your decisions&nbsp;</li> <li>Strong stakeholder management is a must for this role&nbsp;</li> </ul> <p><strong>Recruitment Process</strong></p> <ul> <li><strong>Application &amp; portfolio review</strong> - we’re looking for exceptional content design case studies, showing examples of end-to-end product thinking, driven by research and illustrating impact.&nbsp;</li> <li><strong>Recruiter conversation</strong> - light intro on your background, team experience, and motivations.</li> <li><strong>Leadership interview</strong> - deep dive into your skills and expertise with the lead content designer.&nbsp;</li> <li><strong>Content design task and portfolio presentation </strong>- a short task to assess how you approach content design and you’ll present a case study from your portfolio</li> </ul> <p><em>Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.</em></p> <p>&nbsp;</p>