Tupande Zone Supervisor - Karatina

About this role

<h3>About One Acre Fund</h3> <p>Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.&nbsp;To learn more, please see our&nbsp;<a href="https://oneacrefund.org/careers/why-work-here" target="_blank">Why Work Here</a> blog post.</p> <p>Our Kenya program, founded in 2006, operates under the local brand Tupande. Close to 500 staff in our Kakamega headquarters support 1,747 field staff and serve more than 1 million farmers. In Nairobi, around 50 staff support global functions like procurement, recruitment, government relations, and communications</p> <h3>About the Role</h3> <p>Seeking a professional with 3+ years’ experience to lead retail operations. As Zone Supervisor, you'll manage teams, drive sales, and deliver impact. Must have tertiary education, Google Suite skills, and fluency in English &amp; Kiswahili.</p> <h3>Responsibilities</h3> <ul> <li>Achieve sales, repayment and impact targets for your zone</li> <li>Manage multiple channel performance through the entire business cycle simultaneously, working with teams, and serve as the primary contact for all zonal performance.</li> <li>Provide technical support and training to Duka Assistants and Field Agents by setting up and facilitating weekly meetings.</li> <li>Define and manage task planning for Duka Assistants and Tupande Agents</li> <li>Oversee the management of Poultry and the tree nursery in the zone with a dotted reporting line to the Tree Advisor</li> <li>Oversee inventory ordering, data entry and merchandising.</li> <li>Oversee the control environment at the Duka</li> <li>Build your teams through hiring, training and performance management</li> <li>Support planning of promotion programs for your zone.</li> <li>Assist customers in understanding their needs, articulate important differentiators and typical customer buying journeys, and generally display a passion for our program.</li> <li>Support your team to create sales opportunities for customers</li> </ul> <h3>Career Growth and Development</h3> <p><span style="font-weight: 400;">We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.</span></p> <h3>Qualifications</h3> <p><span style="font-weight: 400;">Across all roles, these are the </span><a href="https://oneacrefund.org/work-with-us/application-process/qualifications/"><span style="font-weight: 400;">general qualifications we look for</span></a><span style="font-weight: 400;">.</span><span style="font-weight: 400;"> For this role specifically, you will have:</span></p> <ul> <li>Sales and marketing experience especially in retail</li> <li>Excellent Customer Service skills.</li> <li>Proficient in Google suites</li> <li>Excellent written and verbal communication skills in English and Kiswahili</li> <li>Tertiary education</li> <li>3+ years of experience in a sales, partner or channel manager role.</li> <li>Demonstrated ability to consistently work towards strategic goals.</li> <li>Demonstrated ability to work in a team.</li> </ul> <h3>Preferred Start Date</h3> <p><span style="font-weight: 400;">As soon as possible</span></p> <h3>Job Location</h3> <p><span style="font-weight: 400;">Karatina, Kenya</span></p> <h3>Benefits</h3> <p><span style="font-weight: 400;">Health insurance, paid time off&nbsp;</span></p> <h3>Eligibility</h3> <p><span style="font-weight: 400;">This role is only open to citizens or permanent residents of Kenya.</span></p> <h3>Application Deadline</h3> <p>05 January 2027. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.</p> <p><em>One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @<a href="http://oneacrefund.org/">oneacrefund.org</a>&nbsp;address. Please report any suspicious communication here (<a href="mailto:globalhotline@oneacrefund.org">globalhotline@oneacrefund.org</a>),&nbsp;<strong>but do not send applications or application materials to this email address.</strong></em></p> <p><em>Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.</em></p> <p><em>We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.</em></p>