Head, Business Kenya

About this role

<div id="model-response-message-contentr_e74efcf990cd6e33" class="markdown markdown-main-panel enable-luminous-fast-follows enable-updated-hr-color stronger tutor-markdown-rendering"> <p id="p-rc_f6b92b9840c1fc67-497" data-path-to-node="4"></p> <h3 data-path-to-node="6"><strong data-path-to-node="6" data-index-in-node="0">About Us</strong></h3> <p id="p-rc_f6b92b9840c1fc67-498" data-path-to-node="7"><span data-path-to-node="7,0">Moniepoint is Africa's leading business payments and banking platform.</span><span data-path-to-node="7,2"> We power the dreams of businesses by giving them everything they need to succeed: payments, banking, credit, and business management tools.</span><span data-path-to-node="7,4"> Having built Nigeria's most reliable business banking infrastructure, we are now entering Kenya, our first market outside Nigeria and our flagship entry into East Africa.</span></p> <p id="p-rc_f6b92b9840c1fc67-499" data-path-to-node="8"><span data-path-to-node="8,0">Kenya is a deliberate and ambitious bet.</span><span data-path-to-node="8,2"> It is one of the most financially sophisticated markets on the continent, home to the world's most advanced mobile money ecosystem, and a vibrant SME sector that is underserved by existing banks.</span><span data-path-to-node="8,4"> We intend to win here, and this role will lead that commercial effort.</span></p> <h3 data-path-to-node="10"><strong data-path-to-node="10" data-index-in-node="0">About This Role</strong></h3> <p id="p-rc_f6b92b9840c1fc67-500" data-path-to-node="11"><span data-path-to-node="11,0">The Head of Business, Kenya is the most senior commercial leader in Moniepoint Kenya.</span><span data-path-to-node="11,2"> You report directly to the Country CEO and own everything related to customer satisfaction, market share, revenue and costs.</span><span data-path-to-node="11,4"> This is a true general management role on the commercial side: you set strategy, build and run the team, manage the full product portfolio commercially, and are directly accountable for Kenya's business results.</span></p> <p id="p-rc_f6b92b9840c1fc67-501" data-path-to-node="12"><span data-path-to-node="12,0">You will lead a team of Business Leads, each owning a specific product line.</span><span data-path-to-node="12,2"> Each Business Lead is responsible for the full commercial lifecycle of their product: go-to-market, customer acquisition, customer satisfaction, and P&amp;L performance.</span><span data-path-to-node="12,4"> The products you will manage across this structure include payment acceptance (merchant acquiring), payment issuing, lending, savings and deposit mobilisation, and card issuing.</span><span data-path-to-node="12,6"> As Moniepoint Kenya grows, new product lines will be added to this portfolio and new Business Leads hired to own them.</span><span data-path-to-node="12,8"> The Head of Business is accountable for the collective performance of all these product businesses, and for ensuring each Business Lead has the strategy, resources, and support to win in their segment.</span></p> <h3 data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="0">Responsibilities</strong></h3> <ul data-path-to-node="15"> <li> <p id="p-rc_f6b92b9840c1fc67-502" data-path-to-node="15,0,0"><span data-path-to-node="15,0,0,0"><strong data-path-to-node="15,0,0,0" data-index-in-node="0">OKR Ownership:</strong> Own Kenya's commercial OKRs, focusing on customer satisfaction, market share, and profit.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-503" data-path-to-node="15,1,0"><span data-path-to-node="15,1,0,0"><strong data-path-to-node="15,1,0,0" data-index-in-node="0">Portfolio Strategy:</strong> Define market-winning strategies, set product portfolio priorities, and ensure organizational accountability.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-504" data-path-to-node="15,2,0"><span data-path-to-node="15,2,0,0"><strong data-path-to-node="15,2,0,0" data-index-in-node="0">Team Leadership:</strong> Manage and develop a team of Business Leads, guiding their goal setting and performance reviews.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-505" data-path-to-node="15,3,0"><span data-path-to-node="15,3,0,0"><strong data-path-to-node="15,3,0,0" data-index-in-node="0">LOB Management:</strong> Ensure Business Leads operate effectively across payment acceptance, lending, savings, card and payment issuing.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-506" data-path-to-node="15,4,0"><span data-path-to-node="15,4,0,0"><strong data-path-to-node="15,4,0,0" data-index-in-node="0">GTM Strategy:</strong> Define go-to-market strategies based on deep customer and competitive analysis in Kenya.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-507" data-path-to-node="15,5,0"><span data-path-to-node="15,5,0,0"><strong data-path-to-node="15,5,0,0" data-index-in-node="0">Competitive Intelligence:</strong> Analyze competitors to identify white spaces and develop a durable winning playbook.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-508" data-path-to-node="15,6,0"><span data-path-to-node="15,6,0,0"><strong data-path-to-node="15,6,0,0" data-index-in-node="0">Growth Marketing:</strong> Drive customer acquisition, retention, and engagement, including merchant and SME strategies.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-509" data-path-to-node="15,7,0"><span data-path-to-node="15,7,0,0"><strong data-path-to-node="15,7,0,0" data-index-in-node="0">LTV Optimization:</strong> Build cross-sell and upsell programs to maximize customer lifetime value.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-510" data-path-to-node="15,8,0"><span data-path-to-node="15,8,0,0"><strong data-path-to-node="15,8,0,0" data-index-in-node="0">Partnership Management:</strong> Manage partnerships with agent networks, aggregators, B2B channels, and integration partners.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-511" data-path-to-node="15,9,0"><span data-path-to-node="15,9,0,0"><strong data-path-to-node="15,9,0,0" data-index-in-node="0">Commercial Operations:</strong> Run the commercial operations with discipline, as the primary owner of data analytics, dashboards, and evidence-based decision-making.</span></p> </li> </ul> <h3 data-path-to-node="17"><strong data-path-to-node="17" data-index-in-node="0">Experience &amp; Background</strong></h3> <ul data-path-to-node="18"> <li> <p id="p-rc_f6b92b9840c1fc67-512" data-path-to-node="18,0,0"><span data-path-to-node="18,0,0,0"><strong data-path-to-node="18,0,0,0" data-index-in-node="0">P&amp;L Management:</strong> 10 to 20 years of professional experience, including owning a P&amp;L in a senior capacity.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-513" data-path-to-node="18,1,0"><span data-path-to-node="18,1,0,0"><strong data-path-to-node="18,1,0,0" data-index-in-node="0">People Leadership:</strong> Proven leadership of large, multi-functional teams in commercial roles.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-514" data-path-to-node="18,2,0"><span data-path-to-node="18,2,0,0"><strong data-path-to-node="18,2,0,0" data-index-in-node="0">Tech Sector Exposure:</strong> Experience working within a technology company; fintech or digital financial services preferred.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-515" data-path-to-node="18,3,0"><span data-path-to-node="18,3,0,0"><strong data-path-to-node="18,3,0,0" data-index-in-node="0">Regional Expertise:</strong> Direct exposure to Kenyan or East African markets strongly preferred.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-516" data-path-to-node="18,4,0"><span data-path-to-node="18,4,0,0"><strong data-path-to-node="18,4,0,0" data-index-in-node="0">Growth Tracking:</strong> Demonstrated success in driving scaled commercial growth in competitive markets.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-517" data-path-to-node="18,5,0"><span data-path-to-node="18,5,0,0"><strong data-path-to-node="18,5,0,0" data-index-in-node="0">Industry Flexibility:</strong> A background in traditional banking is not required.</span></p> </li> </ul> <h3 data-path-to-node="20"><strong data-path-to-node="20" data-index-in-node="0">Skills &amp; Competencies</strong></h3> <ul data-path-to-node="21"> <li> <p id="p-rc_f6b92b9840c1fc67-518" data-path-to-node="21,0,0"><span data-path-to-node="21,0,0,0"><strong data-path-to-node="21,0,0,0" data-index-in-node="0">Entrepreneurial Mindset:</strong> Owns outcomes, moves with urgency, and is deeply accountable for results.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-519" data-path-to-node="21,1,0"><span data-path-to-node="21,1,0,0"><strong data-path-to-node="21,1,0,0" data-index-in-node="0">First-Principles Thinker:</strong> Builds strategies based on a deep understanding of local nuances, not borrowed playbooks.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-520" data-path-to-node="21,2,0"><span data-path-to-node="21,2,0,0"><strong data-path-to-node="21,2,0,0" data-index-in-node="0">Highly Analytical:</strong> Skilled in data analysis, signal-to-noise separation, and making evidence-based decisions.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-521" data-path-to-node="21,3,0"><span data-path-to-node="21,3,0,0"><strong data-path-to-node="21,3,0,0" data-index-in-node="0">Agility in Ambiguity:</strong> Quick to read situations and manage uncertainty effectively.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-522" data-path-to-node="21,4,0"><span data-path-to-node="21,4,0,0"><strong data-path-to-node="21,4,0,0" data-index-in-node="0">High-Performance Leadership:</strong> Builds a strong commercial culture, hires well, and effectively coaches teams.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-523" data-path-to-node="21,5,0"><span data-path-to-node="21,5,0,0"><strong data-path-to-node="21,5,0,0" data-index-in-node="0">Talent Management:</strong> Supports and develops senior Business Leads to exceptionally high performance standards.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-524" data-path-to-node="21,6,0"><span data-path-to-node="21,6,0,0"><strong data-path-to-node="21,6,0,0" data-index-in-node="0">Intellectual Horsepower:</strong> Driven and capable of winning in highly demanding markets.</span></p> </li> </ul> <h3 data-path-to-node="23"><strong data-path-to-node="23" data-index-in-node="0">What Success Looks Like in This Role</strong></h3> <ul data-path-to-node="24"> <li> <p id="p-rc_f6b92b9840c1fc67-525" data-path-to-node="24,0,0"><span data-path-to-node="24,0,0,0"><strong data-path-to-node="24,0,0,0" data-index-in-node="0">Target Achievement:</strong> Meeting or exceeding commercial OKRs for customer satisfaction, market share, and profit.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-526" data-path-to-node="24,1,0"><span data-path-to-node="24,1,0,0"><strong data-path-to-node="24,1,0,0" data-index-in-node="0">Data-Driven Foundations:</strong> Building a solid commercial framework grounded in clear evidence and insights.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-527" data-path-to-node="24,2,0"><span data-path-to-node="24,2,0,0"><strong data-path-to-node="24,2,0,0" data-index-in-node="0">Competitive Advantage:</strong> Creating a durable competitive advantage against local banks, mobile money, and challenger brands.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-528" data-path-to-node="24,3,0"><span data-path-to-node="24,3,0,0"><strong data-path-to-node="24,3,0,0" data-index-in-node="0">Operational Effectiveness:</strong> Ensuring all product lines operate efficiently and hit their respective lifecycle goals.</span></p> </li> </ul> <h3 data-path-to-node="26"><strong data-path-to-node="26" data-index-in-node="0">Why Join Us</strong></h3> <ul data-path-to-node="27"> <li> <p id="p-rc_f6b92b9840c1fc67-529" data-path-to-node="27,0,0"><span data-path-to-node="27,0,0,0"><strong data-path-to-node="27,0,0,0" data-index-in-node="0">Autonomy &amp; Impact:</strong> Enjoy the opportunity to lead Moniepoint's expansion into East Africa with true commercial autonomy.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-530" data-path-to-node="27,1,0"><span data-path-to-node="27,1,0,0"><strong data-path-to-node="27,1,0,0" data-index-in-node="0">Scale &amp; Resources:</strong> Become a key architect of a proven model, backed by the extensive resources of a well-capitalized company.</span></p> </li> <li> <p id="p-rc_f6b92b9840c1fc67-531" data-path-to-node="27,2,0"><span data-path-to-node="27,2,0,0"><strong data-path-to-node="27,2,0,0" data-index-in-node="0">Market Transformation:</strong> Help build a significant platform for Kenyan businesses, transforming financial services across the region.</span></p> </li> </ul> </div>